Privacy Policy
Last Updated: November 13, 2024
This Privacy Policy describes how TCE Columbus LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, customer portal, and text messaging services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
Name and contact information
Email address
Phone number
Street Address
Billing and payment information
Service history
Account credentials for our customer portal
1.2 Automatically Collected Information
When you visit our website or use our customer portal, we automatically collect:
IP address
Browser type and version
Device information
Usage data and browsing patterns
Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
Provide and maintain our services
Send service reminders and notifications via text message
Process your payments
Manage your customer portal account
Improve our website and services
Communicate with you about our services
Comply with legal obligations
3. Text Message Communications
By providing your mobile phone number, you consent to receive service reminders and notifications via text message. You may opt out of these communications at any time by:
Replying "STOP" to any of our text messages
Adjusting your preferences in the customer portal
Contacting our customer service team
Standard message and data rates may apply.
4. Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as necessary to:
Provide our services
Maintain your customer portal account
Comply with legal obligations
Resolve disputes
Enforce our agreements
6. Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Update your communication preferences
7. Information Sharing
We do not sell your personal information. We may share your information with:
Service providers who assist in our operations
Payment processors
Legal authorities when required by law
Business partners with your consent
8. Cookies and Tracking Technologies
Our website and customer portal use cookies and similar technologies to:
Maintain your session
Remember your preferences
Analyze website traffic
Improve our services
You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
Posting the new Privacy Policy on our website
Sending you an email notification
Displaying a notice in the customer portal
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
TCE Columbus LLC
175 S. 3rd St #1020
Columbus, OH 43215
Email: hello@thecompostexchange.com
Phone: 614-636-0155
12. California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.